FREQUENTLY ASKED QUESTIONS



How to Play | Rules & Reg's

General - general questions about 99 Slot Machines

Download / Installation - software setup and technical information

Banking and Security - deposit / withdrawl information and security assurance

Games - gameplay issues and details

Legal - privacy and terms of use



General

Does it cost me anything to play for fun?
Can I play for real money?
Is there an age requirement to play?
If I do play for real money, will my winnings be reported to the IRS?
Is online wagering legal?
Is Plenty Jackpots licensed?
How can I be assured the games are fair?


Does it cost me anything to play for fun?

- No, all of our games are available to download and enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.
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Can I play for real money?

- Of course! Casino's just wouldn't be the same without the chance to win big. Information on banking (deposit and withdrawal) methods and policies can be found on the banking page here.
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Is there an age requirement to play?

- There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and the legal age of majority for your jurisdiction.
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If I do play for real money, will my winnings be reported to the IRS?

- No, all transactions are kept completely confidential. We do not report your winnings to any government agency.
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Is online wagering legal?

- Yes, online wagering from the country we host from is perfectly legal, however, international law is very complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours.
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Is Plenty Jackpots licensed?

- Yes, we are fully licensed in Costa Rica and operate with complete compliance of all laws pertaining to online gambling.
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How can I be assured the games are fair?

- All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.
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Games

What games does Plenty Jackpots offer?
Where can I find detailed instructions for the various games you offer?
How can I be sure the games are fair?
How do the odds for your software compare to the odds at land-based casinos?
Is there an age requirement to play?
How do I switch from playing for fun, to playing for real?
Does Plenty Jackpots offer a comp program of any kind, and how do I use it?
After placing a bet, I change my mind. How can I remove the bet?
I'd like to see a record of my gameplay, is this available anywhere?


What games does Plenty Jackpots offer?

- Plenty Jackpots offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we offer over 35 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.
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Where can I find detailed instructions for the various games you offer?

- Detailed game play rules and complete instructions for all our games can be accessed by clicking the rules button from within the software.
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How can I be sure the games are fair?

- All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.
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How do the odds for your software compare to the odds at land-based casinos?

- In the United States there are 13 states that have land based casinos. You may be surprised to learn how their pay outs compare to Plenty Jackpots's. The following data was obtained from the June 1999 issue of, Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)

State: SLOTS Payout: TABLES Payout: AVERAGE Payout:
NV 94.65% 84.81% 90.71%
CO 94.37% 80.86% 88.96%
IL 93.97% 82.86% 89.52%
IO 93.42% 78.00% 87.25%
IN 93.29% 80.29% 88.09%
CN 91.91% N/A N/A
NJ 91.63% 83.45% 88.36%
average 93.32% 81.71% 88.82%
Plenty Jackpots 95.73% 97.52% 97.40%

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Is there an age requirement to play?

- There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and also the legal age of majority for your jurisdiction.
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How do I switch from playing for fun, to playing for real?

- When you've decided you've practiced enough and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the software. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Bank" button at the top left of the screen. Once in the banking area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!
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Does Plenty Jackpots offer a comp program of any kind, and how do I use it?

- – Our software is set up to automatically accrue comp points for you at different rates for different games, but usually across all the games averages somewhere around 1 point for every 10 dollars wagered. In addition, you may be awarded additional points at any time at the discretion of the casino's management, and you can redeem your points for real money or exciting prizes. We are constantly searching for newer and better unique prizes.
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After placing a bet, I change my mind. How can I remove the bet?

- As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.
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I'd like to see a record of my gameplay, is this available anywhere?

- Yes, complete records of the entire gameplay history for your account can be obtained by contacting customer service.
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